Known changes to a system, such as pushing out OS updates or application patches can lead to false positives when monitoring. Time and resources become drained when using this typical process of file integrity monitoring.
More importantly, this traditional process increases a risk of a malicious change getting into your environment. We’ve ended this painful, time-consuming process.
The CimTrak Ticketing Module allows users to plan for and promote good changes to their baseline in an automatic process.
CimTrak Ticketing can be used to plan any change and allows for notes and approvals for reconciliation.
The CimTrak Ticketing module also provides the base for integration with vendors such as CA Service Desk, Service Now, Cherwell, and Jira.